Support questions are fine!
A new app certainly requires technical support and I'm more than happy to provide it. In the process, I spot areas where I need to automate things or make things clearer. Time is money, however, and the price for tRev is half our previous product's price — and tRev will end up delivering a lot more functionality.
So, we have a bit of a dilemma.
I don't want to scrimp on support, but I don't want to lose money, either. It's ESPECIALLY time-consuming and frustrating when someone emails me about a problem, I tell them how to fix it – and they DON'T DO IT, and they keep reporting the problem. When my instructions are finally followed, everything works fine. But, naturally, the user feels guilty – and my business partner feels like I should start charging for one-on-one support!!
What to do? Hmmmm....
I've got it!
If you need direct one-on-one email tech support for a personal problem with tRev (i.e., no one else has the problem, so there isn't a fix in the works or an online blog about it), here's how you can assuage your guilt:
Buy a tRev tShirt!
- Just CLICK HERE to alleviate all forms of guilt or regret with a tRev tShirt!
Ernst followed this directive, and he's a better man for it! Check it out:
NOTE: this service does not include absolution. See here for those details.
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