General practice as regards comments, reports, etc.
Friends and colleagues
The following general practices are just common sense, and I would ask that everyone to do their best to adhere to them in commenting and reporting, etc. I will try to do the same. Some times we all get a little too playful and sometimes the play becomes rough or thoughtless.
- I recommend people email me with requests, bugs, etc. because the need for interaction is fairly high. Comments to our site don't lend themselves to that.
- Please choose descriptive subjects for your emails that are devoid of venting and unwarranted conclusions or alarms. I scan these for real emergencies.
- It is not practical or best practice to implement every request for a new feature. Without a lot of careful thought, adding features can kill the product.
- I often delete comments from the blog that are not timely. A bug that's been fixed or a request that's been met doesn't need to stay. This reduces site clutter.
- Abusive commenting will result in a request from me to refrain from commenting. $60 is not a ticket to harass me or anyone else. Life's too short.
I do like to hear from people. I'm always interested in what folks want our product to do for them. However, the practice of pestering, insulting, threatening or guilt-tripping as a ploys to get attention or get features doesn't really work with me or anyone else. Those who have tried me, know this already.
I'm from Texas where I'm no better than anyone else, but no one else is any better than me.
Thanks for listening,
Jerry Daniels
